Customer Service
We're here to help with tracking, shipping and your account.
Frequently asked questions
Where is my tracking number?
It is shown right after you create a shipment, and listed in My Shipments in the client portal. It starts with SD.
Which countries do you ship to?
We ship from the United States to 220+ countries and territories worldwide.
Who pays duties and taxes?
By default the recipient pays import duties and taxes. Business accounts can choose to pay them for their customers.
My shipment shows “Exception”. What now?
An exception means something needs attention, such as an address issue or customs hold. Contact us with your tracking number.
Head office
shipdelivers.com
United States
Drop-off locations are listed when you create a shipment.